Return Policy
For fastest service, be sure to read and follow the information below before packaging and returning your item.

Send your item back to us along with a copy of your receipt to the appropriate address below. Please be sure to include the reason for return. All carriers insure packages up to $100.00. Should you require additional insurance it is you responsibility to request it from the carrier. In addition, we recommend obtaining a tracking number for all shipments. Contempo Group Inc is not responsible for items lost in shipment.

Send All Returns To:
Contempo Group Inc
Attn: Returns
2570 Route 9W - Suite 11
Cornwall, NY 12518

Returns must be received within 30 days of original shipment date. All returned watches must be in brand-new condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or free gift with purchase. Watches showing any signs of wear or use can not be returned. Please note that special orders including engraved HourPower items are not returnable. If we do, as a concession to a customer and solely at our option, accept a watch back that is showing wear or is after the 30 day deadline, it may be subject to a restocking fee at our discretion

Each item must be properly packaged for shipment as the post office, UPS and/or Federal Express will not honor insurance claims for improperly packaged shipments that are damaged in transit. Contempo Group Inc will not be responsible for damage in transit as a result of improperly packaged returns.

All credits will be issued in the manner of purchase (example - Credit Card, PayPal) within 5 days of receipt of the returned merchandise.

Please be careful if you shop elsewhere! Many of our competitors charge a restocking fee if you return an item - they deduct as much as 20% to 25% of the cost of the item from your refund - they prefer to make money whether you are happy or not. Contempo Group Inc DOES NOT charge a restocking fee, but we do deduct the actual shipping charges that we paid from the refund.